Returns & Exchanges

MY ANORAK CUSTOMER SERVICE

Mon–Fri 10am–6pm Eastern Time

wholesale@myanorak.com

(562) 408-4971

 

RETURNS + EXCHANGES

What is your return policy?

 

We accept exchanges and returns received within 30 days of delivery. Returns must be in new, unworn condition, with its original packaging, Anorak hang tags etc. intact.  

 

Can I make an exchange online?

 

If you would like to make an exchange, we suggest placing a new order for the item you want to ensure that it does not go out of stock.  Then visit contact our customer service team at customercare@myanorak.com and request and request a return authorization (RMA).

 

 

Can I return an item after the 30-day return window?

 

At this time, we cannot accept returns or process refunds outside of our 30-day return window.

 

When will I be refunded for my return?

 

Our warehouse will process your refund within 5 business days from the date we receive your return. Depending on your card policy, allow up to 10 business days for the refund to appear in your account.

 

How do I return an order from within the U.S.?

 

Please contact our customer service team to request a return on our website and follow the instructions to initiate your domestic return. If you have any questions, don’t hesitate to reach out to us via email at wholesale@myanorak.com